brenda s Xsa

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Did not paint picture exactly like photo

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I ordered a painting a while back of my beloved dog. i stated how very important it was to me that it was exactly as the photo.

After having 2 different artists work with the painting and over 8 redrafts, it turned out the same way. They would change something else each time and i had to continue asking for redrafts. I do not think these are professional artists more like people learning how to paint. What else do you need when you send a photo and they keep getting it wrong -- LOOK AT THE PHOTOS!!!

Sad example of professionalism!!

I finally accepted but I shouldn't have because each time I look at it, it breaks my heart and makes me cry. How could they SCREW UP the painting of my beloved dog.

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User's recommendation: If you painting does not look like what you expected, get a refund and gne else. Otherwise, you will lose your money with a photo you don't like.

Philip A Vcy

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Verified Reviewer
| map-marker North Miami Beach, Florida

Haven't got my painting yet

Paint Your Life - Haven't got my painting yet
No review yet till they reply. But they did say they had the technical issues and would give me 25% off the final payment. Still not good enough.
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Loss:
$200
Pros:
  • Good likeness
Cons:
  • Late delivery

Preferred solution: Full refund

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Montreal, Quebec

Finalize payment

Paint Your Life - Finalize payment
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Hello, my name is Joelle Bragg and I got a painting for my grandfather for my mother for Christmas. It is not letting me pay my final payment and is saying invalid amount, not sure how to fix this. I am trying to get my painting to me as soon as possible Thanks, Joelle
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User's recommendation: Difficult payment

Resolved
Philip A Vcy

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Verified Reviewer

Resolved: This company promised a new portrait to be done for free including express delivery yet the Customer Service manager Amelie Gray left no direct contact email.

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Updated by user Feb 03, 2024

Company fixed the issue and I have been provided with apology. I kept pursuing the company with my complaint and said it would be bad press for them if they did not resolve the matter

Original review Jan 04, 2024
There is no direct email for this service manager claiming free replacement portrait and express delivery. Intact the links she gave only go back to the original advert asking for payment.
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Loss:
$72
Cons:
  • Absolute con

Preferred solution: Free delivery and replacement photo showing a true likeness of my daughter.

User's recommendation: Don't accept poor quality results.

Christine C Fjg

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Verified Buyer
|

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Verified Reviewer
| map-marker North Miami Beach, Florida

Wrong picture

Paint Your Life - Wrong picture
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I picked three photos the artist picked one picture and I dont want that one photo Ive been getting emails with the same picture you cant get a real person on phone to make and choose the right photo this has been too much work and I will never tell anybody to try this ever now you want 100 words telling you why this is stupid!
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Loss:
$100
Cons:
  • No human to talk to

Preferred solution: The right photo

User's recommendation: Too much trouble not worth the aggravation wrong picture

Natalie R Moa

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Verified Buyer
|

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Verified Reviewer

Refund

Paint Your Life - Refund
I have requested a refund of my deposit please I wasnt happy with the mock up and would like my money back
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Preferred solution: Full refund

Clarisa Vuv
map-marker Huntington Beach, California

Waiting months for nothing

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I ordered back in September got a really nice painting but my boyfriend who it was for didnt like it , so I requested a repaint with a different medium, that took MONTHS. I paid for expedited services so i was upset it was taking so much longer then I paid for. It was for a birthday in October. They didnt do a repaint until NOVEMBER. Didnt even START. So now they are requesting I pay shipping AGAIN. I had already paid almost 80 for shipping, emails and emails went unanswered. Finally after December hit I canceled my orderits been 3 weeks and no refund , dont waste your time!
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User's recommendation: Just don’t do it

Victoria C Ctm

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Verified Reviewer
| map-marker Tijuana, Baja California

I need to submit my background it's not letting me

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i need to get my painting submitted to the artist so it will get to my house faster. its not letting me submit the background
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Loss:
$39
Pros:
  • Pretty paintings
Cons:
  • Website doesnt work

Preferred solution: Deliver product or service ordered

Alexis B Hdg

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Verified Reviewer

Refund

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I need a refund immediately. Lied about pricing. Cancel my order now. I've emailed and emailed and no response. Nobody picked up the phone. Unprofessional I want my money back now
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Loss:
$48

Preferred solution: Full refund

User's recommendation: Not recommended

Steven M Cty

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Verified Reviewer

I never ordered your product

I need a full refund; I saw on my credit card you charged me for your service. I need a full refund. I never ordered you product. My Credit Card was stolen, and my email was hacked. Thank you, Steven Magner, 407-361-****, smagner1@***.com. Thank you Steven Magner
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Preferred solution: Full refund

Kiara R Vfy

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Verified Buyer
|

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Verified Reviewer

It was not gonna arrive the day it was supposed to arrive

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Paint Your Life - It was not gonna arrive the day it was supposed to arrive
It said it was going to arrive yesterday and it didnt so I want to cancel it and get my refund back because it was for a gift
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Loss:
$36

Preferred solution: Full refund

Anonymous
map-marker Pompano Beach, Florida

Screwed me for Christmas

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Ordered painting and paid for expedited service with the promise it would be received for Christmas. The time frames for steps are completely false. I called numerous times to complain and again was giving completely false timeframes as to when it would be completed.
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User's recommendation: Choose a different company

Mahamed Jhn

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Verified Reviewer
| map-marker Lakeland, Florida

Very disappointed in the painting

I bought this $800 painting of my wife, my kids and her dead father. I was going to surprise her with it on her birthday. When I gave it to her at the party she opened it and didn't even know who the guy was. I looked at it and it looked nothing like the picture I provided. I was wondering if I could get a another painting or a full refund? It was one of the most embarrassing and disappointing moments I've ever had.
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Theda Gqc
map-marker Los Angeles, California

Cancel order

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Super fast and kind customer service for my order cancellation. Thank you! Hope to schedule an order soon still!
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Anonymous
map-marker Chicago, Illinois

Shipping process

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It is nearly impossible to get a hold of an actual person. The representative said I could pay for express shipping and have that taken care of. Never happened
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User's recommendation: Customer service needs massive improvement

Denise P Swk

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Verified Buyer
|

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Verified Reviewer
| map-marker Brookville, Ohio

Dislike photo

Paint Your Life - Dislike photo
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If I could have given them zero I would've. The proof that they sent was ridiculous period no posing. No editing just threw the 2 pictures on the screen. Of course, no one is available to talk to. You have to search the internet to find a phone number. I could have done what they did.
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User's recommendation: Purchase at your own risk

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